Feedback Plc Privacy Policy

The Feedback Plc group includes Feedback Medical Limited (“FbkMed”) and TexRAD Limited. This privacy policy explains how we use any personal information we collect about you when you use our company website, our services and the Bleepa application.

FbkMed is the operational company within the group, and all customer-related commercial activities are performed by and within FbkMed. Customer personal data is never disclosed to or is accessible by any of the other companies within the Feedback Plc group.

FbkMed is the data controller for all personal data provided by users via registration of and subscription to our Bleepa app and our website. FbkMed is not the data controller of any patient health data that may flow through our app or our site. In all cases FbkMed is only ever a data processor of patient health data.

Feedback Plc is an AIM listed company, and all shareholder-related activities are performed by and within Feedback Plc Shareholder personal data is never shared with any of the other companies within the Feedback Plc group.

Information on employees or job applicants may be shared throughout the group, to allow us to assess and reward staff performance or suitability for employment.

WHO ARE WE?

Feedback Plc is a company registered in England and Wales, Registered Number: 00598696, Registered Office: Health Foundry, Canterbury House, 1 Royal Street, London, England, SE1 7LL

Feedback Medical Limited is a company registered in England and Wales, Registered Number: 04025026, Registered Office: Health Foundry, Canterbury House, 1 Royal Street, London, England, SE1 7LL

TexRAD Limited is a company registered in England and Wales, Registered Number: 07535227, Registered Office: Health Foundry, Canterbury House, 1 Royal Street, London, England, SE1 7LL

Topics:
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
Information we collect about you when you browse our website
We collect website usage information on our public website, www.bleepa.com, as described in our cookie notice www.bleepa.com/cookies.
Information we collect about you when you contact us via web form, phone, email or mail

FbkMed collect information about you when you register with us or place an order for products or services. FbkMed also collect information when you voluntarily complete customer surveys, provide feedback or are in contact with us at meetings or conferences.

When you ask us for support, FbkMed collect information which may include your name, email address, phone number, the institution you work for, as well as any other technical information relevant to your call. FbkMed has a legitimate interest in processing this information, as it is required to respond to your support request.

Information we collect about you when you use the Bleepa app

We will collect your personal data when you download and use the Bleepa app (“our app”). The information you provide is necessary for us to provide you with the service to which you subscribe and to help us deal with any problems you report about our site or our app. The collection of this information is therefore necessary for the performance of the contract we have with you or your organisation. The personal data you give us may include your name, email address, IP address, Apple Device Identifier, employer, place of work and job description. This information will be used to administer the app, provide you with notifications, audit application activity and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

Information we collect about you when you apply for a job with us

When you apply for a job with us, the information that we collect about you may include name, postal address, email address, job and career history, educational history and other information from your CV or résumé. We process this data based on the discussion of a possible contract of employment.

If your application is unsuccessful, we will retain this data for up to six months after the position has closed.

HOW WILL WE USE THE INFORMATION ABOUT YOU?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. If you agree, we shall pass on your personal information to our group of companies so that they may offer you their products and services.

Feedback Plc will not disclose your information for marketing purposes with companies outside the Feedback Plc group. In processing your order, we may send your details to, and also use information from, credit reference agencies and fraud prevention agencies.

MARKETING
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Feedback Plc group. If you no longer wish to be contacted for marketing purposes, please e-mail us at info@bleepa.com.
RIGHTS OF ACCESS, CORRECTION, ERASURE, AND RESTRICTION
Your duty to inform us of changes

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.

Your rights in connection with personal information.

Under certain circumstances, by law you have the right to:

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact the Human Resources Manager. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

If you have any questions about this privacy notice or how we handle your personal information, please contact the Human Resources Manager. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

COOKIES

When you connect to our public website, www.bleepa.com, we collect cookies as described in our cookie notice .

When you use the Bleepa app, or connect to any Bleepa application website, Bleepa uses functional cookies, which are required for the application to work correctly.

These are summarised in the table below.

COOKIE NAME COOKIE LIFETIME COOKIE PURPOSE
.AspNetCore.Antiforgery. Session Identity Server Antiforgery X-CSRF token
BleepaDashboard Session Authentication token for BleepaDashboard generated by IdentityServer
BleepaViewer Session Authentication token for BleepaViewer generated by IdentityServer
BleepaPersonalChat Session Authentication token for BleepaPersonalChat generated by IdentityServer
BleepaPatientPicker Session Authentication token for BleepaPatientPicker generated by IdentityServer
BleepaPatientCounters Session Authentication token for BleepaPatientCounters generated by IdentityServer
BleepaUserManagement Session Authentication token for BleepaUserManagement generated by IdentityServer
idsrv.external Session Identity Server external cookie. Deleted after successful sign on attempt
idsrv.externalC1 Session Identity Server external cookie. Deleted after successful sign on attempt
idsrv.externalC2 Session Identity Server external cookie. Deleted after successful sign on attempt
RememberMyLogin no expiration date (1969-12-31) Logged username when Remember my login checkbox was checked during login
COOKIE NAME, LIFETIME, PURPOSE
.AspNetCore.Antiforgery.
Identity Server Antiforgery X-CSRF token
BleepaDashboard
Session
Authentication token for BleepaDashboard generated by IdentityServer
BleepaViewer
Session
Authentication token for BleepaViewer generated by IdentityServer
BleepaPersonalChat
Session
Authentication token for BleepaPersonalChat generated by IdentityServer
BleepaPatientPicker
Session
Authentication token for BleepaPatientPicker generated by IdentityServer
BleepaPatientCounters
Session
Authentication token for BleepaPatientCounters generated by IdentityServer
BleepaUserManagement
Session
Authentication token for BleepaUserManagement generated by IdentityServer
idsrv.external
Session
Identity Server external cookie. Deleted after successful sign on attempt
idsrv.externalC1
Session
Identity Server external cookie. Deleted after successful sign on attempt
idsrv.externalC2
Session
Identity Server external cookie. Deleted after successful sign on attempt
RememberMyLogin
no expiration date (1969-12-31)
Logged username when Remember my login checkbox was checked during login

When Bleepa is integrated with a third party sign-on system (such as Microsoft Active Directory, Teams or Azure Active Directory), then that system may store and use some additional cookies as part of the authentication process. These third party cookies are managed outside of Bleepa.

OTHER WEBSITES

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

CHANGES TO OUR PRIVACY POLICY

We keep our privacy policy under regular review and we will place any updates on this web page. This
privacy policy was last updated on 11th December 2020.

HOW TO CONTACT US
Please contact us if you have any questions about our privacy policy or information we hold about you: by email: DataProtection@fbkmed.com or write to us at: Feedback Plc Health Foundry, Canterbury House, 1 Royal Street, London, England, SE1 7LL